Accenture to Assist AT&T; Service Unit
AT&T; Corp. will spend $2.6 billion over five years on consulting from Accenture Ltd. to cut costs and improve service for almost 60 million residential long-distance customers.
The agreement will allow AT&T;’s consumer unit to reduce customer-support and sales costs by more than 50%, the companies said.
Accenture will provide technology and management for sales and customer service.
Shares of New York-based AT&T; fell 9 cents to close at $18.82 while shares of Accenture, incorporated in Hamilton, Bermuda, rose 45 cents to close at $25.39, both on the NYSE.
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