Best Dealers
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Toyota Motor Corp.’s luxury Lexus division topped the influential J.D. Power & Associates survey measuring dealership satisfaction, setting a new industry standard. Lexus pulled in a score of 151, a record for sales satisfaction. The auto industry average for cars was 115.
The following cars and trucks were ranked as the best brands in terms of sales and service, based on responses from more then 45,000 consumers after the first 90 days of ownership. J.D Powers does not release figures for brands scoring below the average.
Cars
Make Score Lexus 151 Infinti 150 Cadillac 145 Saturn 137 Lincoln 134 Mercedes-Benz 132 Buick 131 Brand Score Oldsmobile 127 Mercury 127 Audi 125 Chrysler 121 Jaguar 118 Volvo 116 Industry average 115
Light Trucks
Make Score Chevrolet 118 Oldsmobile 117 GMC 116 Toyota 111 Ford 111 Plymouth 111 Industry average 107
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