Sears on the Comeback
A few words from someone who grew up on the Sears Catalogs on the East Coast and then found the stores in California. Aside from such factors as demographic changes and malls, Sears began to fail because the upper levels of management forgot the customers. And while relatively high prices continued, service deteriorated.
Paul H. Logan
Los Angeles
Inside the business of entertainment
The Wide Shot brings you news, analysis and insights on everything from streaming wars to production — and what it all means for the future.
You may occasionally receive promotional content from the Los Angeles Times.
